Terms and Conditions

Welcome to SwiftBite Logistics Ltd. These Terms and Conditions govern your use of our online food ordering platform, real-time order tracking, delivery logistics management, partner restaurant integration, and customer support services. By accessing or using our services, you agree to comply with these terms.

1. General Use

SwiftBite Logistics Ltd provides an online platform to facilitate food orders between customers and partner restaurants. You agree to use our services only for lawful purposes and in compliance with all applicable laws and regulations.

2. Account Registration

To use certain features of our platform, you may be required to create an account. You must provide accurate and complete information during registration, and keep your account credentials confidential. You are responsible for all activities under your account.

3. Ordering and Delivery

When you place an order through our platform, you enter into a transaction with SwiftBite Logistics Ltd and our partner restaurants. We strive to provide accurate restaurant menus, pricing, and delivery times, but cannot guarantee availability or delivery times.

3.1 Order Accuracy

You are responsible for reviewing your order details before confirming. SwiftBite Logistics Ltd is not liable for incorrect orders placed by customers.

3.2 Delivery

Delivery services are subject to availability and may be affected by external factors beyond our control. We endeavor to deliver orders promptly but do not guarantee delivery by a specific time.

4. Payment

Payment for orders must be made through the payment methods made available on our platform. All prices are in GBP and include applicable taxes unless stated otherwise.

5. Intellectual Property

All content, logos, trademarks, and software on the SwiftBite platform are owned by or licensed to SwiftBite Logistics Ltd. You may not use, reproduce, or distribute any content without prior written permission.

6. Limitations of Liability

SwiftBite Logistics Ltd shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our services, including delays, errors, or cancellations.

7. User Conduct

Users agree not to:

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• Use the platform for any unlawful or fraudulent activity.
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• Interfere with the operation or security of the services.
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• Post or transmit any harmful, offensive, or inappropriate content.
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8. Privacy

Your use of SwiftBite services is also subject to our separate Privacy Policy, which explains how we collect, use, and protect your personal information.

9. Changes to Terms

We may update these Terms and Conditions from time to time to reflect changes in our services or legal requirements. We encourage you to review these terms periodically to stay informed.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from use of our services shall be subject to the exclusive jurisdiction of the courts located in London.

Contact Information